TRAINING CONFLICT MANAGEMENT AND NEGOTIATION SKILLS
TRAINING KETERAMPILAN MANAJEMEN KONFLIK DAN NEGOSIASI
TRAINING THE STEPS NEEDED TO RESOLVE CONFLICT
OBJECTIVES
Welcome to the exciting world of conflict management. In the rapidly
changing and global context we live in, conflict is a feature of our
current reality. Private and public sector organizations, find that
they have to be more equipped to deal with different types of
conflict. Personal conflicts, inter-personal conflicts and structural
conflicts all point to the need for moreeffective tools for lasting
problem solving. Conflict management and negotiation skills are
critical skills for any manager to be effective in the workplace.
Conflict situations are common in the work situation. It is thus
important for managers to become familiar with the principles,
processes, and techniques of conflict management and negotiations.
BENEFIT
* Recognize how our own attitudes and actions impact on others
* Find new and effective techniques for managing negative emotions
in others and self
* Describe the main sources of conflict
* Describe appropriate techniques to manage conflict
* Explain the appropriate techniques in inter-personal conflict
management
* Describe the appropriate action plan and strategies to manage
inter-group conflict
* Explain the attributes of an effective conflict manager
* The steps needed to resolve conflict
* Negotiations and other strategies to resolve conflict
* Prepare for, engage in and conclude negotiations
MATERI Training Conflict Management and Negotiation Skills
1. Conflict Management
* What is Conflict
* Key Questions to Assist Conflict Analysis
* The Main Sources of Conflict
* Different Types of Conflict
* Conflict Stages
* Sources of Conflict in Organisations
* Dealing with Conflict
* Attitudes towards Conflict Management
* Modes of Conflict Management
* Communication as a Contributor to Conflict
* Promote the Orderly Resolution of Conflict
* Power
* Conflict Management Techniques
* Tools of Conflict Analysis
* Inter-group Conflict
* Strategies for Resolving Conflict
* Mediation
* Conflict Resolution Continuum
* Pre-conditions for Effective Mediation
* Functions of the Mediator
* The Mediation Process
* The Role of Policies and Procedures in Preventing or Resolving
Disputes,
* The Role of the Labour Relations Act in Preventing or Resolving
Disputes
2. Prepare for Negotiations
* Preparing the Negotiations Process
* Types of Negotiation
* Administrative Arrangements
* The Purpose of Negotiation
* Negotiation Strategies and Processes
* Stages of Negotiation
* Negotiation Strategies
* Selecting a General Negotiation Approach
* Negotiating Styles: A Comparison
* Negotiation Ranges
* The Four Pillars of a Negotiation
* Identify and Inform Stakeholders
* Obtain Mandates
3. Engage in Negotiations
* Conflict Resolution and Negotiation Steps
* Behaviour and Conduct during Negotiations
* Communication Process
* Conduct Negotiations
* Negotiation Mistakes to Avoid
* Use Effective Communication and Interpersonal Skills
* Guideline: Steps for Constructive Feedback
* Closing the negotiations
* The negotiated agreement
TRAINING METHOD
Presentation
Discussion
Case Study
Evaluation
JADWAL TRAINING TAHUN 2026
03 – 04 Januari 2026 | 16 – 17 Januari 2026
06 – 07 Februari 2026 | 20 – 21 Februari 2026
05 – 06 Maret 2026 | 19 – 20 Maret 2026
03 – 04 April 2026 | 23 – 24 April 2026
07 – 08 Mei 2026 | 21 – 22 Mei 2026
05 – 06 Juni 2026 | 25 – 26 Juni 2026
09 – 10 Juli 2026 | 23 – 24 Juli 2026
06 – 07 Agustus 2026 | 20 – 21 Agustus 2026
04 – 05 September 2026 | 18 – 19 September 2026
08 – 09 Oktober 2026 | 22 – 23 Oktober 2026
06 – 07 November 2026 | 26 – 27 November 2026
04 – 05 Desember 2026 | 18 – 19 Desember 2026
Metode Training
- Tatap Muka/offline
- Online via zoom
Kota Penyelenggaraan jika offline :
- Bandung
- Jogjakarta
- Surabaya
- Jakarta
fasilitas yang didapatkan
- Training Kit Eksklusif
- Tas
- Name Tag
- Modul
- Flash disk
- Ballpoint
- Block Note
- Souvenir
- Harga yang Reliable
- Trainer Kompeten di bidangnya
- Pelayanan Maksimal untuk peserta
- Penjemputan dari dan ke bandara
Investasi :
Public training : Rp. 4.500.000 (minimum 3 pax)
In House Training : on Call