TRAINING CONFLICT MANAGEMENT

TRAINING MANAJEMEN KONFLIK

TRAINING SEVEN GUIDELINES TO OBSERVE IN A NEGOTIATION

Instructor : Fauzan Asmara

INTRODUCTION

Conflicts  can  be  hard  and  unavoidable,  but  it can be managed or
minimized.  We get so emotional that sometimes we feel we can’t take
it  at  all. Do you know anyone who is good at conflict management? Do
you  admire  them?  Do  you envy them? Not so surprisingly most people
want  to  avoid  conflicts altogether. Many get so emotional that they
feel  they can’t even say a single word. Others may rely on a simple
age-old technique of silence treatment, which doesn’t really do them
or  others  any good. The systematic design of this course facilitates
understanding   conflict,  detecting  signs  of  conflict  escalation,
responding  to  such  signs  with appropriate action and finally using
effective techniques to resolve the conflict.

This  course  focuses  on positive and productive aspects of conflicts
and  explains  how  we  can  benefit  from  situations which are often
perceived   as   negative   and  destructive.  Conflicts,  if  managed
correctly, increase understanding and wisdom.

OBJECTIVES

After completing this course, participants will be able to:
* Recognise  conflicts  and  their  escalation  over time so you can
address them more effectively (Anatomy of Conflicts)
* Select  an  appropriate  conflict  resolution  style based on your
needs to get maximum results (Handling Conflicts)
* Manage  your  emotions  and  influence  others emotionally when in
conflict (Managing Emotions)
* Recognise  Tactical  Approaches  used when interacting with others
that  may  lead to conflicts and take appropriate steps to avoid a
conflict developing (Conflict Resolver)
* Negotiate  over  what  you  want  and move on to a win-win outcome
(Negotiation)

OUTLINE

Topic 1 (Anatomy of Conflicts)
* Definition of Conflict
* What is good or bad about conflicts?
* Five most common types of Conflict in the Workplace
* Three rational possibilities of when conflict
* Life cycle of conflicts – four stages
* Why Conflicts Escalates
* Signs of escalation
* Eight Tips on De-escalating Conflicts

Topic 2 (Handling Conflicts)
* Five conflict resolution styles
* Three Approaches of managing conflicts
* Conflict resolution formula – 6 step approach

Topic 3 (Managing Emotions)
* Four Emotional conflicts
* Four Anger Control Management Tips
* “I feel� formula

Topic 4 (Conflict Resolver)
* Five conflict resolution tactical approaches
* How to respond to such approaches when used on you?

Topic 5 (Negotiation)
* What is negotiation?
* Eight suggested steps in negotiation
* Seven guidelines to observe in a negotiation
* Nine mistakes to avoid
* Six simple rules to follow

TRAINING METHOD

Presentation

Discussion

Case Study

Evaluation

JADWAL TRAINING TAHUN 2026

03 – 04 Januari 2026 | 16 – 17 Januari 2026

06 – 07 Februari 2026 | 20 – 21 Februari 2026

05 – 06 Maret 2026 | 19 – 20 Maret 2026

03 – 04 April 2026 | 23 – 24 April 2026

07 – 08 Mei 2026 | 21 – 22 Mei 2026

05 – 06 Juni 2026 | 25 – 26 Juni 2026

09 – 10 Juli 2026 | 23 – 24 Juli 2026

06 – 07 Agustus 2026 | 20 – 21 Agustus 2026

04 – 05 September 2026 | 18 – 19 September 2026

08 – 09 Oktober 2026 | 22 – 23 Oktober 2026

06 – 07 November 2026 | 26 – 27 November 2026

04 – 05 Desember 2026 | 18 – 19 Desember 2026

Metode Training

1. Tatap Muka/offline
2. Online via zoom

Kota Penyelenggaraan jika offline :

1. Bandung
2. Jogjakarta
3. Surabaya
4. Jakarta

fasilitas yang didapatkan

1. Training Kit Eksklusif
   • Tas
   • Name Tag
   • Modul
   • Flash disk
   • Ballpoint
   • Block Note
   • Souvenir
2. Harga yang Reliable
3. Trainer Kompeten di bidangnya
4. Pelayanan Maksimal untuk peserta
5. Penjemputan dari dan ke bandara

Investasi :

Public training : Rp. 4.500.000 (minimum 3 pax)

In House Training : on Call