TRAINING EFFECTIVE AUDITOR UNDERSTANDING AND APPLYING EMOTIONAL INTELLIGENCE

TRAINING PENGERTIAN AUDITOR YANG EFEKTIF DAN MENERAPKAN KECERDASAN EMOSIONAL

TRAINING RESPOND APPROPRIATELY TO EMOTIONALLY CHARGED SITUATIONS

DESCRIPTION

Have you ever encountered a “difficult person� while engaged in an
audit?  Do  you  wonder  why  your  communications get through to some
people  but  others  seem to have heard a different message? Would you
like  to  increase  your ability to remain calm and professional under
pressure?  Auditors need specific technical skills to be successful in
their  jobs,  but that’s only half the picture. They need to be able
to   deal   with   all   kinds  of  people,  too.  Research  indicates
approximately  one-third  of  the  difference  between top and average
performance  is  due  to  technical  skill  and cognitive ability. The
remaining  two-thirds  is  attributed to emotional competence. In this
course,  participants  will  learn to improve their effectiveness with
others by enhancing their emotional intelligence.

OBJECTIVE
1. Identify   the   communication   style   of   others   and  tailor
communications to their preferences.
2. Ask  open-ended  questions and improve listening skills to uncover
information needed to conduct effective audits.
3. Use  empathy and emotional intelligence to build engagement within
one’s team and with clients.
4. Respond appropriately to emotionally charged situations.

MATERI Training Effective Auditor Understanding and Applying Emotional
Intelligence

1. Emotional Intelligence and the Audit Role
* Describe  emotional  intelligence  as a key ingredient for success
for internal auditors
* Articulate  the key factors that determine a person’s success in
the role
* Identify  current  strengths  and  developmental opportunities for
emotional intelligence

2. Getting Buy-in
* Identify the five factors that lead to stakeholder commitment
* Recognize the communication style of others
* Use “bridging� to get buy-in to mutually-beneficial goals

3. Interviewing for Information
* Identify  three  things  you  can do to set up an environment that
encourages people to share information
* Generate open-ended questions to obtain information
* Use effective listening techniques to uncover hidden information

4. Navigating Difficult Situations
* List facts about emotions that influence difficult conversations
* Develop  your  ability  to be aware of your emotions in the moment
and manage them
* Describe  effective  ways  to  respond  to  emotional reactions of
others
* Plan and conduct a difficult conversation

5. Communicating with Impact
* Name the three characteristics of brain-friendly communication (as
well as the communication practices that impede understanding)
* Design  and  deliver  messages  that  impact others’ behavior in
support of a successful audit

METODE PELATIHAN

Pre test

Presentation

Discussion

Case Study

Post test

Evaluation

JADWAL TRAINING TAHUN 2026

03 – 04 Januari 2026 | 16 – 17 Januari 2026

06 – 07 Februari 2026 | 20 – 21 Februari 2026

05 – 06 Maret 2026 | 19 – 20 Maret 2026

03 – 04 April 2026 | 23 – 24 April 2026

07 – 08 Mei 2026 | 21 – 22 Mei 2026

05 – 06 Juni 2026 | 25 – 26 Juni 2026

09 – 10 Juli 2026 | 23 – 24 Juli 2026

06 – 07 Agustus 2026 | 20 – 21 Agustus 2026

04 – 05 September 2026 | 18 – 19 September 2026

08 – 09 Oktober 2026 | 22 – 23 Oktober 2026

06 – 07 November 2026 | 26 – 27 November 2026

04 – 05 Desember 2026 | 18 – 19 Desember 2026

Metode Training

1. Tatap Muka/offline
2. Online via zoom

Kota Penyelenggaraan jika offline :

1. Bandung
2. Jogjakarta
3. Surabaya
4. Jakarta

fasilitas yang didapatkan

1. Training Kit Eksklusif
   • Tas
   • Name Tag
   • Modul
   • Flash disk
   • Ballpoint
   • Block Note
   • Souvenir
2. Harga yang Reliable
3. Trainer Kompeten di bidangnya
4. Pelayanan Maksimal untuk peserta
5. Penjemputan dari dan ke bandara

Investasi :

Public training : Rp. 4.500.000 (minimum 3 pax)

In House Training : on Call