TRAINING CONFLICT MANAGEMENT AND NEGOTIATION SKILLS
TRAINING KETERAMPILAN MANAJEMEN KONFLIK DAN NEGOSIASI
TRAINING THE STEPS NEEDED TO RESOLVE CONFLICT
OBJECTIVES
Welcome to the exciting world of conflict management. In the rapidly
changing and global context we live in, conflict is a feature of our
current reality. Private and public sector organizations, find that
they have to be more equipped to deal with different types of
conflict. Personal conflicts, inter-personal conflicts and structural
conflicts all point to the need for moreeffective tools for lasting
problem solving. Conflict management and negotiation skills are
critical skills for any manager to be effective in the workplace.
Conflict situations are common in the work situation. It is thus
important for managers to become familiar with the principles,
processes, and techniques of conflict management and negotiations.
BENEFIT
* Recognize how our own attitudes and actions impact on others
* Find new and effective techniques for managing negative emotions
in others and self
* Describe the main sources of conflict
* Describe appropriate techniques to manage conflict
* Explain the appropriate techniques in inter-personal conflict
management
* Describe the appropriate action plan and strategies to manage
inter-group conflict
* Explain the attributes of an effective conflict manager
* The steps needed to resolve conflict
* Negotiations and other strategies to resolve conflict
* Prepare for, engage in and conclude negotiations
MATERI Training Conflict Management and Negotiation Skills
1. Conflict Management
* What is Conflict
* Key Questions to Assist Conflict Analysis
* The Main Sources of Conflict
* Different Types of Conflict
* Conflict Stages
* Sources of Conflict in Organisations
* Dealing with Conflict
* Attitudes towards Conflict Management
* Modes of Conflict Management
* Communication as a Contributor to Conflict
* Promote the Orderly Resolution of Conflict
* Power
* Conflict Management Techniques
* Tools of Conflict Analysis
* Inter-group Conflict
* Strategies for Resolving Conflict
* Mediation
* Conflict Resolution Continuum
* Pre-conditions for Effective Mediation
* Functions of the Mediator
* The Mediation Process
* The Role of Policies and Procedures in Preventing or Resolving
Disputes,
* The Role of the Labour Relations Act in Preventing or Resolving
Disputes
2. Prepare for Negotiations
* Preparing the Negotiations Process
* Types of Negotiation
* Administrative Arrangements
* The Purpose of Negotiation
* Negotiation Strategies and Processes
* Stages of Negotiation
* Negotiation Strategies
* Selecting a General Negotiation Approach
* Negotiating Styles: A Comparison
* Negotiation Ranges
* The Four Pillars of a Negotiation
* Identify and Inform Stakeholders
* Obtain Mandates
3. Engage in Negotiations
* Conflict Resolution and Negotiation Steps
* Behaviour and Conduct during Negotiations
* Communication Process
* Conduct Negotiations
* Negotiation Mistakes to Avoid
* Use Effective Communication and Interpersonal Skills
* Guideline: Steps for Constructive Feedback
* Closing the negotiations
* The negotiated agreement
TRAINING METHOD
Presentation
Discussion
Case Study
Evaluation
JADWAL TRAINING TAHUN 2023
17 – 18 Januari 2023
14 – 15 Februari 2023
20 – 21 Maret 2023
4 – 5 April 2023
16 – 17 Mei 2023
20 – 21 Juni 2023
17 – 18 Juli 2023
15 – 16 Agustus 2023
25 – 26 September 2023
17 – 18 Oktober 2023
21 – 22 November 2023
27 – 28 Desember 2023
Metode Training
- Tatap Muka/offline
- Online via zoom
Kota Penyelenggaraan jika offline :
- Bandung
- Jogjakarta
- Surabaya
- Jakarta
fasilitas yang didapatkan
- Training Kit Eksklusif
- Tas
- Name Tag
- Modul
- Flash disk
- Ballpoint
- Block Note
- Souvenir
- Harga yang Reliable
- Trainer Kompeten di bidangnya
- Pelayanan Maksimal untuk peserta
- Penjemputan dari dan ke bandara
Investasi :
Public training : Rp. 4.500.000 (minimum 3 pax)
In House Training : on Call