TRAINING IT SERVICE MANAGEMENT

TRAINING MANAJEMEN LAYANAN TI

TRAINING DEFINE AND EXPLAIN THE CONCEPT OF A SERVICE

DESCRIPTION

This  course  aims  at  raising  individual’s  understanding of, and
competence  in IT Service Management as described in the best practice
or best framework such as in ITIL.

This  course  provides  IT Managers and Practitioners with a practical
understanding of the key concepts, principles, processes and functions
that  enables  successful  IT  Service  Management  provision. It also
prepares  delegates  for  the ITIL Foundation Certificate Examination.
The  course  is  based  on  the  ITIL  best practice service lifecycle
approach.

The  purpose  of  this  IT Service Management to help the delegates to
define Service and to comprehend and explain the

concept  of  Service  Management  as  a  practice,  and moreover is to
certify   that   the  candidate  has  gained  knowledge  of  the  ITSM
terminology,  structure  and  basic  concepts and has comprehended the
core principles of ITSM practices as referenced in the ITIL.

OBJECTIVES
1. Upon  the  completion  of the course, the delegates should be able
to:
2. Describe the concept of Good PRACTICE
3. Define and explain the concept of a SERVICE
4. Define and explain the concept of SERVICE MANAGEMENT
5. Define and distinguish between FUNCTIONS, ROLES and PROCESSES
6. Explain the PROCESS model
7. List   the  characteristics  of  PROCESSES  (Measurable,  Specific
results, CUSTOMERS, and Responds
8. to a      specific event) and specifically able to:
+ Briefly explain the Service Lifecycle
+ Describe  the  structure, scope, components and  interfaces
of the ITIL Library
+ Account  for  the  main  goals  and  objectives of  Service
Strategy
+ Account  for  the  main  goals  and  objectives of  Service
Design
+ Briefly  explain what value Service Design  provides to the
business
+ Account  for  the  main  goals  and  objectives  of  Service
Transition
+ Briefly  explain  what value Service Transition  provides to
the business
+ Account  for  the  main  goals  and objectives of   Service
Operations
+ Briefly  explain what value Service Operation provides to the
business
+ Account  for  the  main goals and objectives of   Continual
Service Improvement
+ Briefly  explain  what  value Continual Service  Improvement
provides to the business

TARGET AUDIENCE
* Managers  involved and related in the IT operations.
* IT staff  and executives involved in risk management and business
process improvement.
* Information   technology  professionals involved in projects that
are concerned, in part, with the automation of business processes.
* ITÂ Â Managers and Practitioners involved in the strategy, design,
and   implementation  and  ongoing  delivery  of business-used IT
services and who  require an insight into Service Management best
practice.
* Individuals   who  require  a  basic  understanding  of  the  ITIL
framework  and  how  it  may  be used to enhance the quality of IT
service management within an organization.

TRAINING METHOD

Presentation, Discussion, Case Study, Evaluation

JADWAL TRAINING TAHUN 2023

17 – 18 Januari 2023

14 – 15 Februari 2023

20 – 21 Maret 2023

4 – 5 April 2023

16 – 17 Mei 2023

20 – 21 Juni 2023

17 – 18 Juli 2023

15 – 16 Agustus 2023

25 – 26 September 2023

17 – 18 Oktober 2023

21 – 22 November 2023

27 – 28 Desember 2023

Metode Training

1. Tatap Muka/offline
2. Online via zoom

Kota Penyelenggaraan jika offline :

1. Bandung
2. Jogjakarta
3. Surabaya
4. Jakarta

fasilitas yang didapatkan

1. Training Kit Eksklusif
   • Tas
   • Name Tag
   • Modul
   • Flash disk
   • Ballpoint
   • Block Note
   • Souvenir
2. Harga yang Reliable
3. Trainer Kompeten di bidangnya
4. Pelayanan Maksimal untuk peserta
5. Penjemputan dari dan ke bandara

Investasi :

Public training : Rp. 4.500.000 (minimum 3 pax)

In House Training : on Call